Drive and Serpentine Belt Replacement

Transmission FAQ’s

General Information
- What are your operating hours?
  
  Monday-Friday: 7:00 am - 6:00 pm
- How can I schedule an appointment or drop off my vehicle?
  
  You can call now to schedule, or take advantage of our key drop option for after-hours drop-offs.
- Why should I choose Dusty’s Transmissions?
  
  Family-operated since 1979, we are the largest transmission and geartrain specialists in Oregon with a commitment to excellence.
- How can I contact Dusty’s Transmissions?
  
  Phone: (541) 664-6561, Email: dustys@dustystransmissions.com, Hours: Mon-Fri, 7:00 AM - 6:00 PM
- What areas do you serve?
  
  Medford, Ashland, Central Point, Eagle Point, Grants Pass, Klamath Falls, and surrounding areas in Southern Oregon.
- What should I do if my vehicle requires service after hours?
  
  You can use our key drop option, leave a voicemail, or send an email, and we'll take care of the rest.
Services Offered
- What services does Dusty’s Transmissions offer?
  
  We offer transmission repairs, rebuilds, remanufacturing, and general automotive repairs, including brakes, cooling systems, and more.
- What is included in your Transmission Flush with Filter Replacement Service?
  
  The service includes vehicle scanning, sump inspection, filter replacement, fluid flushing, and proper reinstallation to ensure optimal performance.
- Do you offer custom transmission builds?
  
  Yes, we offer custom remanufactured automatic transmissions tailored to your specific needs, from mild to wild.
- What other automotive systems can you repair?
  
  In addition to transmissions, we can repair and service brakes, axles, power steering, cooling systems, ignition systems, and more.
- Can you handle fleet service and provide discounts?
  
  Yes, we offer fleet service and discounts for utility and work vehicles, ensuring they stay in top condition.
Customer Care & Warranty
- Do you offer warranties on your services?
  
  Yes, we offer an ATRA Nationwide Warranty of 3 years or 100,000 miles, along with a 6-month or 6,000-mile warranty on replaced seals.
- What is the ATRA Nationwide Warranty?
  
  The ATRA Nationwide Warranty provides coverage for up to 3 years or 100,000 miles on most cars, SUVs, and trucks.
- Do you offer complimentary inspections?
  
  Yes, we offer a complimentary 20-minute inspection to help identify simple issues and provide clarity for customers.
- What is your approach to automatic transmission service?
  
  Our approach goes beyond the ordinary, using a Direct Pump Inlet Flush System to ensure a 100% exchange of automatic transmission fluid for optimal performance.
- What should I avoid when getting transmission services?
  
  Avoid services that don’t replace a serviceable filter, cooler line flush systems, and high-pressure or reverse flush services.
- How often should I get my transmission serviced?
  
  We recommend every 25,000-35,000 miles or every 2-3 years, depending on usage.
- What types of vehicles do you service?
  
  We service all domestic makes, most Asian and European makes, diesel trucks, RVs, 4WD, AWD, utility, and work vehicles.
- How do you ensure the quality of your remanufactured transmissions?
  
  All our remanufactured transmissions are dyno-tested and come with a rigorous inspection to ensure top-notch quality.
- How do you handle diagnostic assessments?
  
  Our Service Specialist is part of our Diagnostic Team, ensuring that your transmission receives personalized attention and accurate assessments.

Testimonials

Dusty's took great care of us. We were informed that our transmission fluid should be flushed every 30k and we have 93k on our vehicle! We were getting ready for a trip and they got us in next day. I was out the door in less time than estimated too! Great customer service and always friendly!- Deena Tippin

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I just had my transmission rebuilt and other work done at Dusty's , they're a fantastic crew there. Tony was the lead on getting everything going and keeping me up to date with the repair and is a great guy. As I said before they're fantastic there and impressive with how they treat customers and vehicles double and triple checking that everything is in working order before handing back the keys. Thank ypu everyone who worked on my rig and kept me up to date on the process. I greatly appreciate your company.- Glenn Davis

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Very Professional and Personable establishment. Answered all my questions and listened to my concerns. Took the time to explain everything in layman's terms to insure you were fully informed of what the process of servicing my vehicle entailed. Straight forward pricing and recommendations. I recommend this Business to anyone experiencing transmission issues or concerns.- Kevin Pettipas

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Dusty’s was recommended to me by someone who is trustworthy, so I called and set up an appointment. Everyone was so nice and they expertly diagnosed the problem and made the necessary repairs. I feel much safer. Thank you Dusty’s Transmission. Kudos to Tony and Jody!!- Arline Wilson

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Rapid, Reliable, Expert Service
to Put You Back on the Road with Confidence.